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PMFBY Implementing PartnerHQ: Pune, Maharashtra

Bajaj Allianz General Insurance Company

बजाज आलियांज जनरल इंश्योरेंस — PMFBY Crop Insurance & 72-Hour Claim Desk

Bajaj Allianz has been a cornerstone partner for state governments in notifying fruit orchards, cash crops, and field cereals under PMFBY and RWBCIS.

Claim Settlement Ratio95.9%High settlement reliability
Average Settlement22 DaysPost CCE data release
Underwriter CategoryBajaj Allianz DeskIRDAI & MoA Registered
Suffered Crop Damage? 72-Hour Rule AppliesToll-Free Claim Helpline: 1800-209-5959

Key Capabilities & Assessment Infrastructure

Deep expertise in Restructured Weather Based Crop Insurance Scheme (RWBCIS).
Pioneering farm drone surveillance for high-accuracy hailstorm and unseasonal rainfall loss assessments.
Rapid field surveyor dispatch within 48 hours of intimation.

Mandatory Documents for Joint Panchnama Survey

Keep these original documents ready when the insurance loss assessor and Agriculture Assistant visit your field:

1PMFBY Application Receipt / Crop Insurance Certificate
27/12 Record / Khasra-Khatauni copy
3Joint Field Survey Panchnama Report
4Cancelled cheque / Bank passbook copy
5Damage photos showing affected survey plot

Statutory PMFBY Grievance Escalation Matrix

If your claim is wrongfully rejected or not surveyed within the mandated window, follow this 3-tier grievance mechanism:

Level 1: Insurer Grievance Desk15-day SLA

Email formal complaint with intimation ID to crop.insurance@bajajallianz.co.in or call toll-free 1800-209-5959.

Level 2: District Level Grievance Committee (DLGC)Chaired by DM

Submit written petition to the District Magistrate (DM / Collector) and District Agriculture Officer (DAO). DLGC has statutory authority to order re-survey.

Level 3: State Level Grievance Committee (SLGC)Final Appellate

Appeals against DLGC decisions are adjudicated by the State Principal Secretary (Agriculture) whose orders are binding on the insurer.

Official Contact & Portals

Toll-Free Helpline:1800-209-5959
Landline Helpline:020-66026666
National PMFBY Helpline (Govt of India):14447 (Krishi Rakshak Toll-Free)
Grievance Redressal Email:crop.insurance@bajajallianz.co.in
Claim Intimation Web Portal:Visit Official Portal

Key Districts & Clusters Served

NashikJalgaonDhuleJaipurKotaGanganagar

Allocated through competitive e-tendering by respective State Level Coordination Committees on Crop Insurance (SLCCCI).

FAQ

Frequently Asked Questions on Bajaj Allianz PMFBY

You can intimate crop loss directly by calling Bajaj Allianz General Insurance Company's dedicated toll-free helpline at 1800-209-5959, visiting their official claim portal at https://www.bajajallianz.com/general-insurance-features/crop-insurance.html, or via the official PMFBY National Crop Insurance App. You must provide your policy / bank debit number, survey / gat number, date of damage, and affected crop.

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