Delete Account & Data

How to request account deletion

You can request the deletion of your KisanPe account and associated personal data at any time under the Digital Personal Data Protection Act, 2023. We provide two direct methods:

1. By Email (Web & General): Send an email from your registered email address (or providing your registered mobile number) to info@kisanpe.com with the subject line "Request for Account & Data Deletion". Our Grievance and Data Privacy team will verify and initiate your request immediately.

2. In the KisanPe Mobile App: When using our Android/iOS application, navigate to Profile > Settings > Account Security > Request Account Deletion to submit your in-app request.

What data will be deleted

Upon confirmation of your deletion request, the following information will be permanently deleted from our active databases:

• Profile Information: Your name, phone number, email address, and profile photo.

• Farm & Crop Data: Stored farm boundaries, crop advisories, soil test queries, and mandi alerts.

• App Usage History: Device identifiers, session logs, and preference settings.

Data retention policy

Certain transaction and verification records may be retained only where required by applicable laws, regulatory compliance (such as statutory financial audit trails for partner loan or insurance applications), or fraud prevention.

Any retained data will be securely archived and strictly isolated from active processing.

Processing time

Deletion requests initiated via email or within the app are processed without undue delay and completed within 30 days, as required by law (Digital Personal Data Protection Act, 2023). You will receive an email confirmation once your account and personal records have been completely purged from active systems.

Contact support

For any questions or assistance regarding your data privacy and account deletion, please contact our support team at info@kisanpe.com or call +91 7709596972.