What is the average claim settlement timeline for SBI General?

SBI General Insurance Company maintains a verified 96% claim settlement ratio, with an average settlement turnaround of 21 days post receipt of final statistical Crop Cutting Experiment (CCE) yield reports from the State Agriculture Department.

What if SBI General's surveyor does not arrive within 48 hours?

Under PMFBY operational guidelines, if the loss assessor fails to inspect the damaged plot within 48 hours of intimation, you can submit the joint panchnama conducted by your local Talathi / Lekhpal and Agriculture Extension Officer (Krishi Sahayak) with geo-tagged photographs directly to the District Agriculture Officer (DAO).

How can I file an escalation or grievance against SBI General Insurance Company?

If your claim is wrongfully rejected or delayed, escalate in writing to cropclaims@sbigeneral.in. If unresolved within 15 days, appeal to the District Level Grievance Committee (DLGC) chaired by the District Collector (DM), and subsequently to the State Level Grievance Committee (SLGC).

What is the average claim settlement timeline for SBI General?

SBI General Insurance Company maintains a verified 96% claim settlement ratio, with an average settlement turnaround of 21 days post receipt of final statistical Crop Cutting Experiment (CCE) yield reports from the State Agriculture Department.

What if SBI General's surveyor does not arrive within 48 hours?

Under PMFBY operational guidelines, if the loss assessor fails to inspect the damaged plot within 48 hours of intimation, you can submit the joint panchnama conducted by your local Talathi / Lekhpal and Agriculture Extension Officer (Krishi Sahayak) with geo-tagged photographs directly to the District Agriculture Officer (DAO).

How can I file an escalation or grievance against SBI General Insurance Company?

If your claim is wrongfully rejected or delayed, escalate in writing to cropclaims@sbigeneral.in. If unresolved within 15 days, appeal to the District Level Grievance Committee (DLGC) chaired by the District Collector (DM), and subsequently to the State Level Grievance Committee (SLGC).

What is the average claim settlement timeline for SBI General?

SBI General Insurance Company maintains a verified 96% claim settlement ratio, with an average settlement turnaround of 21 days post receipt of final statistical Crop Cutting Experiment (CCE) yield reports from the State Agriculture Department.

What if SBI General's surveyor does not arrive within 48 hours?

Under PMFBY operational guidelines, if the loss assessor fails to inspect the damaged plot within 48 hours of intimation, you can submit the joint panchnama conducted by your local Talathi / Lekhpal and Agriculture Extension Officer (Krishi Sahayak) with geo-tagged photographs directly to the District Agriculture Officer (DAO).

How can I file an escalation or grievance against SBI General Insurance Company?

If your claim is wrongfully rejected or delayed, escalate in writing to cropclaims@sbigeneral.in. If unresolved within 15 days, appeal to the District Level Grievance Committee (DLGC) chaired by the District Collector (DM), and subsequently to the State Level Grievance Committee (SLGC).

PMFBY Implementing PartnerHQ: Mumbai, Maharashtra

SBI General Insurance Company

एसबीआई जनरल इंश्योरेंस — PMFBY Crop Insurance & 72-Hour Claim Desk

Backed by the credibility of India’s largest commercial bank, SBI General Insurance safeguards millions of farming households against extreme climatic variations.

Claim Settlement Ratio96%High settlement reliability

Average Settlement21 DaysPost CCE data release

Underwriter CategorySBI General DeskIRDAI & MoA Registered

Suffered Crop Damage? 72-Hour Rule AppliesToll-Free Claim Helpline: 1800-102-1111

Call Now Official Claim Portal

Key Capabilities & Assessment Infrastructure

Unrivaled branch network synergy with State Bank of India (SBI) agricultural desks.

Zero paperwork friction for KCC loanee farmers enrolled through SBI.

State-level disaster monitoring cells for rapid hailstorm intimation processing.

Mandatory Documents for Joint Panchnama Survey

Keep these original documents ready when the insurance loss assessor and Agriculture Assistant visit your field:

1KCC loan account number & PMFBY policy slip

2Loss notification copy generated within 72 hours

3Revenue record showing crop cultivated

4Joint field survey panchnama with surveyor signature

Statutory PMFBY Grievance Escalation Matrix

If your claim is wrongfully rejected or not surveyed within the mandated window, follow this 3-tier grievance mechanism:

Level 1: Insurer Grievance Desk15-day SLA

Email formal complaint with intimation ID to cropclaims@sbigeneral.in or call toll-free 1800-102-1111.

Level 2: District Level Grievance Committee (DLGC)Chaired by DM

Submit written petition to the District Magistrate (DM / Collector) and District Agriculture Officer (DAO). DLGC has statutory authority to order re-survey.

Level 3: State Level Grievance Committee (SLGC)Final Appellate

Appeals against DLGC decisions are adjudicated by the State Principal Secretary (Agriculture) whose orders are binding on the insurer.

Official Contact & Portals

Toll-Free Helpline:1800-102-1111

Landline Helpline:1800-22-1111

National PMFBY Helpline (Govt of India):14447 (Krishi Rakshak Toll-Free)

Grievance Redressal Email:cropclaims@sbigeneral.in

Claim Intimation Web Portal:Visit Official Portal

Draft 72-Hour Notice

Key Districts & Clusters Served

PatialaBathindaGorakhpurJabalpurSirsa

Allocated through competitive e-tendering by respective State Level Coordination Committees on Crop Insurance (SLCCCI).

Compare Other Crop Insurers

AIC97.4%HDFC ERGO96.2%Bajaj Allianz95.9%Reliance General94.8%

FAQ

Frequently Asked Questions on SBI General PMFBY

You can intimate crop loss directly by calling SBI General Insurance Company's dedicated toll-free helpline at 1800-102-1111, visiting their official claim portal at https://www.sbigeneral.in, or via the official PMFBY National Crop Insurance App. You must provide your policy / bank debit number, survey / gat number, date of damage, and affected crop.

SBI General Insurance Company

Key Capabilities & Assessment Infrastructure

Mandatory Documents for Joint Panchnama Survey

Statutory PMFBY Grievance Escalation Matrix

Official Contact & Portals

Key Districts & Clusters Served

Compare Other Crop Insurers

Frequently Asked Questions on SBI General PMFBY

How do I intimate a crop loss to SBI General Insurance Company within 72 hours?

What is the average claim settlement timeline for SBI General?

What if SBI General's surveyor does not arrive within 48 hours?

How can I file an escalation or grievance against SBI General Insurance Company?