What is the average claim settlement timeline for Tata AIG?

Tata AIG General Insurance Company maintains a verified 96.7% claim settlement ratio, with an average settlement turnaround of 19 days post receipt of final statistical Crop Cutting Experiment (CCE) yield reports from the State Agriculture Department.

What if Tata AIG's surveyor does not arrive within 48 hours?

Under PMFBY operational guidelines, if the loss assessor fails to inspect the damaged plot within 48 hours of intimation, you can submit the joint panchnama conducted by your local Talathi / Lekhpal and Agriculture Extension Officer (Krishi Sahayak) with geo-tagged photographs directly to the District Agriculture Officer (DAO).

How can I file an escalation or grievance against Tata AIG General Insurance Company?

If your claim is wrongfully rejected or delayed, escalate in writing to ruralcare@tataaig.com. If unresolved within 15 days, appeal to the District Level Grievance Committee (DLGC) chaired by the District Collector (DM), and subsequently to the State Level Grievance Committee (SLGC).

What is the average claim settlement timeline for Tata AIG?

Tata AIG General Insurance Company maintains a verified 96.7% claim settlement ratio, with an average settlement turnaround of 19 days post receipt of final statistical Crop Cutting Experiment (CCE) yield reports from the State Agriculture Department.

What if Tata AIG's surveyor does not arrive within 48 hours?

Under PMFBY operational guidelines, if the loss assessor fails to inspect the damaged plot within 48 hours of intimation, you can submit the joint panchnama conducted by your local Talathi / Lekhpal and Agriculture Extension Officer (Krishi Sahayak) with geo-tagged photographs directly to the District Agriculture Officer (DAO).

How can I file an escalation or grievance against Tata AIG General Insurance Company?

If your claim is wrongfully rejected or delayed, escalate in writing to ruralcare@tataaig.com. If unresolved within 15 days, appeal to the District Level Grievance Committee (DLGC) chaired by the District Collector (DM), and subsequently to the State Level Grievance Committee (SLGC).

What is the average claim settlement timeline for Tata AIG?

Tata AIG General Insurance Company maintains a verified 96.7% claim settlement ratio, with an average settlement turnaround of 19 days post receipt of final statistical Crop Cutting Experiment (CCE) yield reports from the State Agriculture Department.

What if Tata AIG's surveyor does not arrive within 48 hours?

Under PMFBY operational guidelines, if the loss assessor fails to inspect the damaged plot within 48 hours of intimation, you can submit the joint panchnama conducted by your local Talathi / Lekhpal and Agriculture Extension Officer (Krishi Sahayak) with geo-tagged photographs directly to the District Agriculture Officer (DAO).

How can I file an escalation or grievance against Tata AIG General Insurance Company?

If your claim is wrongfully rejected or delayed, escalate in writing to ruralcare@tataaig.com. If unresolved within 15 days, appeal to the District Level Grievance Committee (DLGC) chaired by the District Collector (DM), and subsequently to the State Level Grievance Committee (SLGC).

PMFBY Implementing PartnerHQ: Mumbai, Maharashtra

Tata AIG General Insurance Company

टाटा एआईजी जनरल इंश्योरेंस — PMFBY Crop Insurance & 72-Hour Claim Desk

Tata AIG General Insurance combines global risk engineering with deep domestic empathy, providing farmers with reliable, transparent, and fair claim settlements.

Claim Settlement Ratio96.7%High settlement reliability

Average Settlement19 DaysPost CCE data release

Underwriter CategoryTata AIG DeskIRDAI & MoA Registered

Suffered Crop Damage? 72-Hour Rule AppliesToll-Free Claim Helpline: 1800-266-7780

Call Now Official Claim Portal

Key Capabilities & Assessment Infrastructure

Backed by the Tata brand legacy of trust and prompt governance.

Comprehensive meteorological tracking across notified cluster zones.

High customer satisfaction score for grievance resolution.

Mandatory Documents for Joint Panchnama Survey

Keep these original documents ready when the insurance loss assessor and Agriculture Assistant visit your field:

1Loss Intimation Acknowledgement

27/12 Land extract showing crop entry

3KCC bank statement with PMFBY premium debit

4Survey panchnama duly signed by authorized assessor

Statutory PMFBY Grievance Escalation Matrix

If your claim is wrongfully rejected or not surveyed within the mandated window, follow this 3-tier grievance mechanism:

Level 1: Insurer Grievance Desk15-day SLA

Email formal complaint with intimation ID to ruralcare@tataaig.com or call toll-free 1800-266-7780.

Level 2: District Level Grievance Committee (DLGC)Chaired by DM

Submit written petition to the District Magistrate (DM / Collector) and District Agriculture Officer (DAO). DLGC has statutory authority to order re-survey.

Level 3: State Level Grievance Committee (SLGC)Final Appellate

Appeals against DLGC decisions are adjudicated by the State Principal Secretary (Agriculture) whose orders are binding on the insurer.

Official Contact & Portals

Toll-Free Helpline:1800-266-7780

National PMFBY Helpline (Govt of India):14447 (Krishi Rakshak Toll-Free)

Grievance Redressal Email:ruralcare@tataaig.com

Claim Intimation Web Portal:Visit Official Portal

Draft 72-Hour Notice

Key Districts & Clusters Served

PuneNashikRajkotAhmedabadSurat

Allocated through competitive e-tendering by respective State Level Coordination Committees on Crop Insurance (SLCCCI).

Compare Other Crop Insurers

AIC97.4%HDFC ERGO96.2%Bajaj Allianz95.9%Reliance General94.8%

FAQ

Frequently Asked Questions on Tata AIG PMFBY

You can intimate crop loss directly by calling Tata AIG General Insurance Company's dedicated toll-free helpline at 1800-266-7780, visiting their official claim portal at https://www.tataaig.com, or via the official PMFBY National Crop Insurance App. You must provide your policy / bank debit number, survey / gat number, date of damage, and affected crop.

Tata AIG General Insurance Company

Key Capabilities & Assessment Infrastructure

Mandatory Documents for Joint Panchnama Survey

Statutory PMFBY Grievance Escalation Matrix

Official Contact & Portals

Key Districts & Clusters Served

Compare Other Crop Insurers

Frequently Asked Questions on Tata AIG PMFBY

How do I intimate a crop loss to Tata AIG General Insurance Company within 72 hours?

What is the average claim settlement timeline for Tata AIG?

What if Tata AIG's surveyor does not arrive within 48 hours?

How can I file an escalation or grievance against Tata AIG General Insurance Company?