What is the average claim settlement timeline for Universal Sompo?

Universal Sompo General Insurance Company maintains a verified 94.6% claim settlement ratio, with an average settlement turnaround of 25 days post receipt of final statistical Crop Cutting Experiment (CCE) yield reports from the State Agriculture Department.

What if Universal Sompo's surveyor does not arrive within 48 hours?

Under PMFBY operational guidelines, if the loss assessor fails to inspect the damaged plot within 48 hours of intimation, you can submit the joint panchnama conducted by your local Talathi / Lekhpal and Agriculture Extension Officer (Krishi Sahayak) with geo-tagged photographs directly to the District Agriculture Officer (DAO).

How can I file an escalation or grievance against Universal Sompo General Insurance Company?

If your claim is wrongfully rejected or delayed, escalate in writing to agri.claims@universalsompo.com. If unresolved within 15 days, appeal to the District Level Grievance Committee (DLGC) chaired by the District Collector (DM), and subsequently to the State Level Grievance Committee (SLGC).

What is the average claim settlement timeline for Universal Sompo?

Universal Sompo General Insurance Company maintains a verified 94.6% claim settlement ratio, with an average settlement turnaround of 25 days post receipt of final statistical Crop Cutting Experiment (CCE) yield reports from the State Agriculture Department.

What if Universal Sompo's surveyor does not arrive within 48 hours?

Under PMFBY operational guidelines, if the loss assessor fails to inspect the damaged plot within 48 hours of intimation, you can submit the joint panchnama conducted by your local Talathi / Lekhpal and Agriculture Extension Officer (Krishi Sahayak) with geo-tagged photographs directly to the District Agriculture Officer (DAO).

How can I file an escalation or grievance against Universal Sompo General Insurance Company?

If your claim is wrongfully rejected or delayed, escalate in writing to agri.claims@universalsompo.com. If unresolved within 15 days, appeal to the District Level Grievance Committee (DLGC) chaired by the District Collector (DM), and subsequently to the State Level Grievance Committee (SLGC).

What is the average claim settlement timeline for Universal Sompo?

Universal Sompo General Insurance Company maintains a verified 94.6% claim settlement ratio, with an average settlement turnaround of 25 days post receipt of final statistical Crop Cutting Experiment (CCE) yield reports from the State Agriculture Department.

What if Universal Sompo's surveyor does not arrive within 48 hours?

Under PMFBY operational guidelines, if the loss assessor fails to inspect the damaged plot within 48 hours of intimation, you can submit the joint panchnama conducted by your local Talathi / Lekhpal and Agriculture Extension Officer (Krishi Sahayak) with geo-tagged photographs directly to the District Agriculture Officer (DAO).

How can I file an escalation or grievance against Universal Sompo General Insurance Company?

If your claim is wrongfully rejected or delayed, escalate in writing to agri.claims@universalsompo.com. If unresolved within 15 days, appeal to the District Level Grievance Committee (DLGC) chaired by the District Collector (DM), and subsequently to the State Level Grievance Committee (SLGC).

PMFBY Implementing PartnerHQ: Mumbai, Maharashtra

Universal Sompo General Insurance Company

यूनिवर्सल सोम्पो जनरल इंश्योरेंस — PMFBY Crop Insurance & 72-Hour Claim Desk

Universal Sompo has played an indispensable role in securing dryland cultivators and pulse/oilseed growers across vulnerable central and southern regions.

Claim Settlement Ratio94.6%High settlement reliability

Average Settlement25 DaysPost CCE data release

Underwriter CategoryUniversal Sompo DeskIRDAI & MoA Registered

Suffered Crop Damage? 72-Hour Rule AppliesToll-Free Claim Helpline: 1800-224-030

Call Now Official Claim Portal

Key Capabilities & Assessment Infrastructure

Strong public sector bank promoter synergy (Indian Bank, Indian Overseas Bank, Karnataka Bank).

Key underwriter for vulnerable semi-arid drought and hailstorm clusters.

Grievance redressal camps held regularly at the taluka level.

Mandatory Documents for Joint Panchnama Survey

Keep these original documents ready when the insurance loss assessor and Agriculture Assistant visit your field:

1PMFBY Loss Application receipt

2Land revenue 7/12 record

3Photographs of waterlogged or hail-hit field

4Joint assessment report

Statutory PMFBY Grievance Escalation Matrix

If your claim is wrongfully rejected or not surveyed within the mandated window, follow this 3-tier grievance mechanism:

Level 1: Insurer Grievance Desk15-day SLA

Email formal complaint with intimation ID to agri.claims@universalsompo.com or call toll-free 1800-224-030.

Level 2: District Level Grievance Committee (DLGC)Chaired by DM

Submit written petition to the District Magistrate (DM / Collector) and District Agriculture Officer (DAO). DLGC has statutory authority to order re-survey.

Level 3: State Level Grievance Committee (SLGC)Final Appellate

Appeals against DLGC decisions are adjudicated by the State Principal Secretary (Agriculture) whose orders are binding on the insurer.

Official Contact & Portals

Toll-Free Helpline:1800-224-030

Landline Helpline:1800-200-4030

National PMFBY Helpline (Govt of India):14447 (Krishi Rakshak Toll-Free)

Grievance Redressal Email:agri.claims@universalsompo.com

Claim Intimation Web Portal:Visit Official Portal

Draft 72-Hour Notice

Key Districts & Clusters Served

Chhatrapati SambhajinagarJalnaBeedParbhani

Allocated through competitive e-tendering by respective State Level Coordination Committees on Crop Insurance (SLCCCI).

Compare Other Crop Insurers

AIC97.4%HDFC ERGO96.2%Bajaj Allianz95.9%Reliance General94.8%

FAQ

Frequently Asked Questions on Universal Sompo PMFBY

You can intimate crop loss directly by calling Universal Sompo General Insurance Company's dedicated toll-free helpline at 1800-224-030, visiting their official claim portal at https://www.universalsompo.com, or via the official PMFBY National Crop Insurance App. You must provide your policy / bank debit number, survey / gat number, date of damage, and affected crop.

Universal Sompo General Insurance Company

Key Capabilities & Assessment Infrastructure

Mandatory Documents for Joint Panchnama Survey

Statutory PMFBY Grievance Escalation Matrix

Official Contact & Portals

Key Districts & Clusters Served

Compare Other Crop Insurers

Frequently Asked Questions on Universal Sompo PMFBY

How do I intimate a crop loss to Universal Sompo General Insurance Company within 72 hours?

What is the average claim settlement timeline for Universal Sompo?

What if Universal Sompo's surveyor does not arrive within 48 hours?

How can I file an escalation or grievance against Universal Sompo General Insurance Company?