Mandate and universal accessibility
- Operates 24/7 as a toll-free emergency phone service accessible from any mobile or landline across states and union territories.
- Provides immediate crisis intervention for women affected by domestic violence, sexual assault, harassment, stalking, and family disputes.
- Delivers non-emergency advisory support regarding women welfare schemes, shelters, and institutional legal rights.
Emergency response and institutional coordination
- Rescue and shelter: Coordinates with local emergency authorities and One Stop Centres (OSCs / Sakhi Centres) to provide safe emergency shelter.
- Police and legal assistance: Connects callers directly with police control rooms (112) and District Legal Services Authorities (DLSA) for free legal representation.
- Medical and psychological care: Dispatches ambulance services for immediate clinical care and provides professional psycho-social counseling over the phone.
Follow-up and confidentiality protocols
- All caller interactions, case records, and personal identities are maintained with strict confidentiality.
- Case officers maintain regular follow-up with the aggrieved person to track case progression and assess ongoing safety.
- Integrates seamlessly with emergency response systems, child protection helplines, and state women commission grievance portals.
Official source
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Ministry of Women and Child Development ↗Related on KisanPe
Common questions
What is the purpose of the 181 helpline number?
It is a toll-free 24/7 emergency helpline providing rescue, medical, police, legal, and counseling support to women in distress.
Is calling 181 free of cost?
Yes, 181 is a toll-free number accessible from any telecom network across India without charge.
What is a One Stop Centre (Sakhi Centre)?
It is an integrated facility providing medical, legal, psychological, and temporary shelter services under one roof for women in crisis.
Which ministry oversees the 181 Women Helpline?
The Ministry of Women and Child Development, Government of India, in coordination with state governments.
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